Refund policy
At Hargoos, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund in accordance with the terms below.
For any refund-related inquiries, please contact contact@hargoos.com.
Eligibility for Refund
You may request a refund within 30 days of receiving your order.
To qualify:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging with all tags attached.
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Proof of purchase (order confirmation or receipt) is required.
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The item must not show signs of wear, misuse, or damage caused by the customer.
Hargoos reserves the right to refuse returns that do not meet these conditions.
How to Request a Refund
To initiate a return, email contact@hargoos.com with your order number and reason for the return.
Our support team will review your request and provide return authorization along with shipping instructions. Items must be sent to the address provided by our team. Returns sent without prior authorization may not be accepted.
Once the returned item is received and inspected, you will be notified by email regarding approval or rejection of your refund.
Refund Processing
If approved, refunds are processed within 5–10 business days after inspection of the returned item.
Refunds are issued to the original payment method. Please allow additional time for your bank or card issuer to post the credit.
Shipping costs are non-refundable unless the return is due to an error on our part.
Non-Refundable Items
The following items are not eligible for refunds:
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Gift cards
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Digital or downloadable products
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Personalized or custom-made products
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Items marked as final sale or clearance
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Products that have been opened or used (unless defective)
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact contact@hargoos.com within 7 days of delivery and include photos and your order details. We will resolve the issue promptly.